| Symptom |
Probable Cause |
Solution |
| No water |
Not reset |
Drain and reset unit |
| |
Water to unit turned off |
Turn on blue and white
valve, refer to diagrams below. |
| |
Power off |
Check users menu for start
and stop |
| |
Unit unplugged |
Check plug and plug in |
| |
Power strip turned off |
Check strip and turn on |
| |
Circuit blown |
Check circuit breaker |
| |
Usage issue |
See sales rep |
| |
Fault 04 (leak) |
Send Service |
| |
Fault 08 (purity) |
Send Service |
| Water tastes bad |
Unit not drained regularly |
Send service tech |
| |
Scale in boiling tank
(white water) |
Send service tech |
| No hot water |
Broken red handle |
Send service tech |
| |
Unit out of water |
See above |
| Water out of hot spigot
is not hot |
Hot tank turned off |
Turn on hot tank behind
cooler |
| No drain water |
Water to unit turned off |
Turn on blue and white
valve, refer to diagrams below. |
| |
Scale in boiling tank |
Send service tech |
| |
| A properly operating unit
will: |
1) Blow warm
air from vents. |
| |
2 )Drip water
into bottom tank. |
| |
3) Drain tea
colored water from boiling tank. |
| |
4) Take 3
hours to produce one gallon of water. |
